Do not sign for your shipment until you have inspected it for damage!
Make the truck driver wait while you break down, open, and inspect the items. If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following:

• Note it clearly on the bill of lading before signing.
• Keep your copy of the bill of lading.
• Contact us within 1 business day.
• Keep the damaged packing materials for inspection.
• Take pictures of the damage.

***If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages.

Liftgate

What is liftgate service?

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground, so that you can take it inside your business or residence. The truck driver will place your order on the ground, and you are responsible for bringing it inside. If you do not have a loading dock or a forklift, you will need a liftgate and must select this option at checkout. The charge for the liftgate is $45.00, but additional fees will apply if a liftgate is added after checkout.

Delivery Appointment

What is a delivery appointment?

If you select a delivery appointment at checkout, the carrier will contact you when your order arrives at their delivering terminal. They will call you to schedule an appointment to deliver your order within a four hour window. We offer this service to all of our customers at no charge. If you are shipping to a residence, a delivery appointment will be required. If you have any doubt about an authorized recipient being available to receive your order, or if you are not always open Monday through Friday between 8:00am and 8:00pm, you will need a delivery appointment and must let us know. Additional fees will apply if no one is present when delivery is attempted and the carrier is forced to redeliver.

Also make sure to call us at (360) 686-3643 before you bid or buy this item to make sure your shipping zone is not in an outlying area. We use a large national shipping company that has terminals  all over the USA but there still are areas that cost more to ship to than the flat rate. Also you can avoid extra residential and lift gate charges by picking the freight up at the terminal or having it delivered to a business with a loading dock or forklift.

All returns are subject to a 15% restocking fee. We have a 30 Day Return Policy.  The customer must also pay shipping costs to and from our warehouse at The Original Espresso Machine Company.  All returns must be pre-authorized by The Original Espresso Machine Company.  No exceptions.

All products are subject to cosmetic/aesthetic changes.  Actual product may vary from images displayed on our website.